Refund Policy

Online Program Cancellation and Refund Policy​

Should a student’s enrollment be terminated or canceled for any reason, all refunds will be made according to the following. Cancellation requires the submission of Form 108 by electronic mail to or by termination. If the Nanny Institute does not accept the student or the student does not start any classes and cancels within (3) business days after making payment and requests a refund, 100% of the tuition less the $50 non-refundable enrollment fee will be refunded. Cancellation after payment through 10% of the program will result in a pro rata refund. The pro rata refund is computed based on whichever is greatest – the number of clock hours of courses completed to the total program clocks hours or the number of days since payment to the total number of days allocated to complete the program. Canceling after completing more than 10% of the program (courses and/or time allocated) will result in no refund. Refunds will be made within 30 days of termination of the student’s enrollment or receipt of Cancellation Notice (Form 108) from the student.

Instructor-Led (In-Person) Cancellation and Refund Policy​

Enrollment fees and tuition include faculty-led instruction, a workbook and a boxed lunch on Saturday and Sunday. Enrollment fees and tuition do not cover breakfast, dinner, transportation or any overnight accommodation. US Nanny Institute is not responsible for any incurred travel or accommodation costs. As the event has already incurred expenses (venue, program supplies, food, instructor travel), enrollment fees and tuition are non-refundable. If faculty-led training is canceled by the instructor or the student cannot attend, the tuition will be transferred to the online program or future instructor-led training sessions (if sessions are scheduled and space is available).

Special Needs Services

The Nanny Institute responds to all requests for accommodations (adaptive devices and/or auxiliary staff and services) to meet the individual and unique needs of students with disabilities. Each student will work collaboratively with US Nanny Institute to develop reasonable accommodations.